Infusion Responsible Design Stadup Case

Responsible design is the creation of interventions (eg policies, services) with responsibility for a holistic set of societal values, such as sustainability, inclusiveness, health - while recognising and anticipating the consequences of decisions and actions. Although responsible design is not systematically embedded in design education and practice, this research aims to strengthen the Responsible Design agenda by reflecting on a specific case study: the roll-out of a growing mobility service that includes electric (shared) vehicles, e-bikes and public transport.

This service is currently only open to employees of the municipality of Enschede. Expanding the user group to include citizens, visitors, families and the elderly requires further enforcement of the applied responsible design process. Likewise, it creates opportunities for the educational community to not only support this process, but also to learn and advance responsible design knowledge and strengthen their educational programmes in the future.

The study uses the data from the case study to reveal which system aspects and behavioural and cognitive factors determine consumer acceptance of the service and how they are interrelated.

In addition, the results are used for recommendations on the (academic) needs (e.g. methods, skills and tools) to support responsible designers.

Project budget €17,333, where €13,333 PPS allowance is used.

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